FAQs

What are your turn around times?

All of your items are handmade, from start to finish, by just one work at home mom. Your items should be ready and on their way to you within 2-3 weeks. 

How do I care for my items?

It’s best to wash your items in warm water, with like colours, and tumble dry low. Make sure for Pom Pom beanies to remove the Pom Pom before washing and drying. They are attached with a snap and can be gently removed before washing.

Do you offer local pick up?

At check out, there are several options available including shipping. Your items can be picked up in Belleville, ON, as well as in Codrington, ON. Both options are contactless porch pick up. 

Do you offer returns/exchanges/cancellations?

As most items are custom made, and started shortly after they are ordered, we do not typically accept returns or cancellations. As most items are custom ordered, we do not accept exchanges. If you have a question or concern about a specific order, please send us a message!